Refund & Cancellation Policy

Nurzun Intel (Nurzun / nurzun.com). Last updated 17 August 2026.

1. Overview

We want you confident in every purchase. This Policy explains when refunds apply. It is read together with our Terms of Service and consumer-protection laws of Malaysia (and Singapore where applicable).

2. Free Scans

Free micro-tool scans and the free dossier are provided at no cost and are not refundable because no payment is taken.

3. One-Time Paid Reports

Not delivered: if we fail to deliver your Report within 24 hours of confirmed payment, you are entitled to a full refund or re-delivery at your choice.
Delivered but materially defective: if the Report fails to generate due to a server error on our side, we will re-run it free of charge; if still unsuccessful, a full refund applies.
Change of mind: because a Report is a digital product delivered immediately upon payment, once it is generated and delivered it is considered consumed and is generally non-refundable. We may, at our discretion, offer account credit.

4. Subscriptions (Monitored Dossier)

You may cancel anytime; cancellation stops future renewals. The current paid period remains active until it ends.
If you cancel within 7 days of your first Subscription payment and have not downloaded more than one Report, you may request a full refund of that first payment.
No partial refunds for unused portions of a paid period after the 7-day window.

5. Payment Failures & Double Charges

If Billplz or your bank shows a duplicate or failed-but-charged transaction, email support@nurzun.com with the reference. We reconcile with Billplz and refund any verified overcharge within 7 business days. You will never be charged twice for one order.

6. Chargebacks

Before initiating a chargeback with your bank, contact us — most issues are resolved faster directly and without fees. Abusive chargebacks for delivered products may result in loss of access.

7. How to Request a Refund

Email support@nurzun.com with your order reference (from the payment receipt or thankyou page) and reason. Refunds are issued to the original payment method via Billplz and may take 5–14 business days to appear depending on your bank.

8. Non-Refundable

Where a Report was successfully delivered and used, or where the request is made after the 7-day Subscription window, refunds are at our discretion.

9. Contact

support@nurzun.com.