Most CRM advice is written for enterprises with IT teams. SMEs need a different lens. Here is what actually matters when you are a team of one to twenty.
Start with the pain, not the feature list
If follow-up is your pain, buy follow-up. If invoicing is the pain, buy invoicing. Do not pay for a 200-feature suite you will never open.
Language and local fit
Bahasa + English support and local payment methods (FPX, DuitNow) are not nice-to-haves here — they are daily necessities.
Compliance built in
LHDN e-Invoice and SST handling should be native, not a plugin you configure later.
Time to value
If you cannot be useful in a day, the tool is too heavy. The best SME CRM is the one your team actually uses.
SalesGlow is built for Malaysian SMEs specifically. See if it fits.